Frequently Asked Questions
How do i book an appointment?
Appointments can be scheduled by booking online here or by calling our practice on 0418 775 312 during working hours. Our reception is unattended and calls will be returned between 2-3 pm on weekdays.
​
We appreciate 2-4 hours' notification of appointment cancellation. A late cancellation fee does apply.
Do I need a doctors referral to visit KB Exercise Physiology?
No referral is necessary to attend KB Exercise Physiology. Katherine often treats patients with Enhanced Primary Care (EPC) referrals organised through their local doctor. Referrals can be emailed to kbexphys@gmail.com or posted at 107 McCallum Street, Swan Hill 3585.
We accept referrals through NDIS, TAC, DVA, Medicare and private referral.
What should I wear to my appointment?
We recommend wearing comfortable clothing and footwear to all appointments to ensure you are not restricted when being assessed or exercising. Please also bring a towel and a drink bottle.
What are the costs involved, and do you accept insurance?
HICAPS/ EFTPOS is available at KB Exercise Physiology – ideal for those patients with private health insurance and Exercise Physiology cover. We also accept cash or cheques.
Payment is due on the day of consultation.
Please note- Medicare referrals are not bulk billed and there is an out-of-pocket expense..
Disabled access
The studio can be accessed through the rear- arriving via the laneway off Chisholm Street. The facility is fully wheelchair accessible in terms of parking and ramp/ toilet access.